• Return Policy
MiniMist FAQs

Returns, Refunds & Exchange Policy

1. Returns & Refunds Policy

We do not accept returns or provide refunds for changes of mind, personal fragrance preferences, or product performance expectations, except in cases of product damage or where the wrong item has been received.

2. Damaged or Incorrect Item Received

If your order arrives damaged or you receive an incorrect item, we will arrange a reshipment or exchange, provided the following requirements are met:

  • Reshipment or exchange requests must be submitted within 5 business days of receiving your order, together with your receipt and a complete parcel unboxing video.
  • If you receive an incorrect item, the decant must be returned completely unopened and unsprayed.
  • The parcel must be handed over to the delivery personnel within the specified timeframe.
Important Disclaimer: If you fail to meet any of the above requirements, your reshipment or exchange request shall be void.

3. Lost or Delayed Orders Policy

Minimistbd.com is not legally or operationally responsible for shipping delays, lost parcels, or mishandling caused by third-party courier services. However, we are committed to assisting you throughout the process and providing an appropriate resolution, including a reshipment or exchange where applicable.

4. Unboxing Video Procedure

To successfully claim a resolution for any shipping issues, customers must record a single, continuous, and uncut unboxing video starting from the sealed state of the package, clearly capturing the entire unboxing process until all items have been fully unpacked and clearly shown.

5. Policy Amendments & Modifications

Minimistbd.com reserves the right to amend, update, or modify this Exchange, Returns & Refunds Policy at any time without prior notice, based on changes in third-party courier rules, logistics updates, or our internal business operations. By continuing to use our website and placing an order, you agree to the updated terms.